FAQ’s

Frequently Asked Questions

We want each of our guests, whether a spa “regular” or a “newbie,” to truly enjoy his or her visit to Spa Southern Hills. Here’s some information to help make your Spa Southern Hills experience as relaxing and comfortable as possible.

Scheduling Your Spa Treatments
Valuables
Younger Spa Guests
When to Arrive
What to Wear
What to Expect
Cancellations
Gratuities and Prices
Gift Certificates

Scheduling Your Spa Treatments

Scheduling any of the spa treatments at our Tulsa spa requires a major credit card or one of our gift card / certificates. We accept Visa®, MasterCard®, American Express®, and Discover®. Feel free to ask whatever questions you might have about our treatments or the spa weekend package when you call or stop by! For example, just what is the “Ultimate Massage!”?

Valuables

Please try not to bring valuables to the spa; the spa will not be responsible for them. It’s best to leave your jewelry and other valuable items at home. If you’re a guest of the Tulsa Marriott Southern Hills, ask the concierge about having the hotel protect your valuables during your stay.

Younger Spa Guests

A consent form signed by a parent is required for spa guests under 18 years old. Please ask our spa staff about this form when you schedule spa treatments for a younger guest.

When to Arrive

Please try to arrive 15 minutes before your scheduled treatments to our Spa in the Tulsa Marriott Southern Hills. There is ample complimentary parking in the Marriott’s parking facility. Arriving a bit early will allow you some extra time to unwind before your day spa treatments.

As a courtesy to our other guests and to maintain the tranquil ambiance of our day spa environment, please remember to turn off your cell phone or pager when you arrive.

What to Wear

It’s okay to come to the spa in whatever outfit you’re wearing that day! We aim to make our day spa guests as comfortable as possible. Clients receiving single services will change in their designated treatment room while clients with multiple services will be fitted into a robe and provided a locker for clothing and personal belongings.

If you’re with us for a fabulous spa weekend package in Tulsa such as the lovely and romantic Couples Weekend Spa Escape, don’t forget to pack the right clothing for the hotel’s pool and Jacuzzi, the great dining in and around the hotel, and the many interesting places to visit in Tulsa.

What to Expect

We’re sincerely committed to giving you an escape like no other. You’ll always be informed of what is happening before and during your spa treatments and of the benefits or purpose of each treatment.

When appropriate, a staff member will ask you about your health or lifestyle regimen, to ensure that any day spa treatments you’re considering will not conflict with your health or a health program in which you’re participating. All such information remains completely confidential, and alternative spa treatments can always be considered.

Cancellations

Your spa services are reserved especially for you. We value your business and ask that you respect the Spa’s scheduling. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance. Any cancellations or rescheduling of appointments with less than 24 hours notice, as well as missed appointments, will be charged in full. Likewise, gift certificates used for payment will be voided for “no show” appointments and late cancellations/rescheduling.

Gratuities and Prices

Gratuities are left to your discretion and based upon your satisfaction with the services and your service providers. Envelopes are provided at the Spa checkout desk. Gratuities may be added to your room, credit card charge, or cash. 15%-20% recommended. A spa treatment price list can be found on the Online Menu; please note that the prices are subject to change without notice.

Gift Cards and Gift Certificates

Gift certificates for our day spa treatments and spa weekend packages are available as individual spa treatments, gift packages, or by dollar amount. Please inform the spa that you’ll be using a gift card or gift certificate when you’re scheduling your day spa treatments or spa weekend package, and present the gift card or certificate at the time of service.

Contact Us Online for Day Spa Treatments in the Tulsa Area

We strive to provide a wonderful spa experience for each of our guests. Schedule a spa weekend or day spa treatments at Spa Southern Hills, and you’ll soon be experiencing an escape like no other.

For questions or inquiries, please click here to contact us or call as at 918.493.2646.